This microwave in the photograph looks good. I am the not so proud owner of this oven. But ‘looking good’ is part of design. Otherwise people would not buy.
However, I take this as a badly designed product since I could not use it from the day I bought this. The trouble was that the microwave seemed to have a mind of its own. It simply refused to listen to my commands.
And why was that? The electronic touchpad command control centre got damaged thrice in its very first year, indicating a design defect.
Moisture somehow got into it and damaged it again and again. This was probably because this oven lives and works in an Indian Bengali kitchen in Kolkata having over 90% relative humidity for most part of the year and is surrounded by Bengali cusine of steamy spices.
So the poor designer overlooked the point. They simply didn’t care to observe as to how their great product is being used by the not to happy users and respond by modifying the design. The company was happy to send their service mechanics to replace the ‘touchpad’ control for a relatively small fee.
They think that they are doing a great job.
But I, the poor user, definitely think otherwise. By now I have atleast asked ten people who were taken in by the stunning silver ‘looks’ not to buy this and suffer.
So dear designers beware of this fatal mistake of not bothering to observing the user in action.
All that gliters is not gold!